24-hour Outpatient Service

	24-hour Outpatient Service HKSH Family Medicine and Primary Care Centre is an accredited and recognised centre for specialist training of doctors in Family Medicine by the Hong Kong College of Family Medicine. The Centre provides 24-hour general outpatient service including Sundays and public holidays and is designed for the maximum comfort and privacy of patients. With the support of on-call specialists during non-clinical hours, specialist consultation service is also available around-the-clock. Patients will be referred to relevant on-call specialists by our out-patient doctors when necessary, emergency surgeries will also be arranged if needs arise.
	Facilities Fully Equipped and Thoughtfully Designed The Reception Office is located near the main entrance for convenient access. The waiting areas are spacious with comfortable seats. There are 8 well-equipped consultation rooms and 2 treatment rooms. The treatment rooms are equipped with operating tables and lights, oxygen, suction, cautery, cardiac monitors and other resuscitation facilities. Minor surgeries such as suturing, removal of foreign bodies and plastering are performed here. Our pharmacy is conveniently located next to the Reception.
	Price List [1]

Weekdays Regular Schedule
July 2025 [2]
August 2025 [3]
Appointment Telephone: 2835 8600
Waiting Time [4] Vaccination Service [5] Lung Cancer Screening [6] Acute Stroke Activation Programme [7] Travel Health Advice [8]
Contact Us
Address:	G/F, Li Shu Pui Block, Hong Kong Sanatorium & Hospital, 2 Village Road, Happy Valley, Hong Kong
Tel:	2835 8600
Fax:	2892 7506
Email:	opd@hksh-hospital.com [9]
Whatsapp:	2835 8600 [10] (For enquiry only) * * Please provide name and contact number in text message. Our Centre will contact you by phone to confirm. Do not send voice messages or graphics.

Community Network

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How Do You Consult a Doctor?


Step 1		Registration Every patient should get a numbered ticket on the reception desk. The reception staff will proceed to registration in numerical order. Hong Kong Identity Card, birth certificate or valid travel document should be presented.

Step 2		Patient Pass During registration, each is given a Patient Pass that includes his/ her basic information including name, gender and the first three digits of his/ her Hong Kong Identity Card number. Patients are required to present the Pass before any procedures, such as assessment, consultation and collection of medicine. This allows our staff members to verify the identity of patients.

Step 3		Preliminary Assessment by Nurse Nurses will carry out a preliminary assessment of the patient's condition. Patients will have their vital signs such as blood pressure, pulse rate and temperature checked.

Step 4		Waiting for Consultation Before consultation, patients will stay in the waiting area opposite to the Nurses Station.

Step 5		Consultation As arranged by our nurses, patients are ushered into the consultation room to see the doctors.

Step 6		Special Conditions In case of emergency, such as accidental injury, burn and fracture, consultation will be carried out in the treatment room as arranged by our nurses.

Step 7		Investigation If investigations such as X-Ray or blood tests are needed, patients will be sent to the respective departments for the procedure as arranged by our nurses.

Step 8		Injection Injections are carried out in the injection room.

Step 9		Payment & Medicine Collection After consultation, patients who need medications are directed to the waiting area opposite to the pharmacy. The pharmacy is where patients make payment for the consultation and medication. It is also where they collect their medicines. Our staff at the pharmacy will explain to patients on the medication directions and the side effects of the medicines if there is any.

Travel Health Advice
Travelling should be an enjoyable experience, and nothing is more miserable than getting sick while sightseeing overseas. The difference between enjoyment and misery is just a little preparation before travel.

According to a local survey, around 7-41% of Hong Kong resident travellers experienced health-related problems during travel or after return. Three-fifths of the health-related problems, such as diarrhoea, abdominal pain and nausea, are preventable. As the old saying goes, prevention is better than cure. To minimise risk of infection during travelling, nothing is more crucial than taking appropriate measures in personal, food and environmental hygiene.

Travellers are advised to make appointment for a basic body check-up with their Family Physicians or Travel Health Centres 4 to 6 weeks before travel. Medical advice should be sought regarding necessary vaccinations or prophylaxes. Moreover, if symptoms like fever, persistent diarrhoea, vomiting, jaundice, urinary disturbances and skin problems occur within 3 months after return, medical advice should be solicited.

Travellers can receive a one-stop service of body check-up, vaccination administration and prescriptions at the Outpatient Department.

Please note that vaccinations against Japanese Encephalitis (JE), Cholera, Plague and Yellow Fever are not available in the Hospital. Our Resident Medical Officers may refer those who need certain vaccinations to other specialised centres.

For more information about healthy travel and vaccinations, please visit the following websites:
Port Health Travel Health Centre:	http://www.travelhealth.gov.hk [15]
World Health Organisation:	http://www.who.int/topics/travel/en/ [16]

HKSH Family Medicine and Primary Care Centre is an accredited and recognised centre for specialist training of doctors in Family Medicine by the Hong Kong College of Family Medicine. The Centre provides 24-hour general outpatient service including Sundays and public holidays and is designed for the maximum comfort and privacy of patients. With the support of on-call specialists during non-clinical hours, specialist consultation service is also available around-the-clock. Patients will be referred to relevant on-call specialists by our out-patient doctors when necessary, emergency surgeries will also be arranged if needs arise.